What to do if you have complaint against Insurance Company

You may fell often that you are being cheated by the insurance company, or you are not happy with the quality of service then, you can make complaint against insurance company.

How to make and where to submit a complaint ?

If  you are unhappy with your insurance company

Step-1

  • Approach the Grievance Redressal Officer of its branch or any other office that you deal with.
  • Give your complaint in writing along with the necessary support documents
  • Take a written acknowledgement of your complaint with the date.

The insurance company should deal with your complaint within 15 days.

If that does not happen or if you are unhappy with their solution you can:

Step-2

Approach the Grievance Redressal Cell of the Consumer Affairs Department of Insurance Regulatory and Development Authority (IRDA):

or

    • Make use of the Integrated Grievance Management System:

 or

  • Send a letter or fax to IRDA with your complaint:
    • by post or courier to:
      Consumer Affairs Department
      Insurance Regulatory and Development Authority
      3-5-817/818, United India Towers, 9th Floor
      Hyderguda, Basheerbagh
      Hyderabad – 500 029
    • Or Fax to
      040-66789768

 

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