You may fell often that you are being cheated by the insurance company, or you are not happy with the quality of service then, you can make complaint against insurance company.
How to make and where to submit a complaint ?
If you are unhappy with your insurance company
Step-1
- Approach the Grievance Redressal Officer of its branch or any other office that you deal with.
- Give your complaint in writing along with the necessary support documents
- Take a written acknowledgement of your complaint with the date.
The insurance company should deal with your complaint within 15 days.
If that does not happen or if you are unhappy with their solution you can:
Step-2
Approach the Grievance Redressal Cell of the Consumer Affairs Department of Insurance Regulatory and Development Authority (IRDA):
- Call Toll Free Number 155255 or
- Send an e-mail to complaints@irda.gov.in
or
- Make use of the Integrated Grievance Management System:
- Register and monitor your complaint at www.igms.irda.gov.in
or
- Send a letter or fax to IRDA with your complaint:
- by post or courier to:
Consumer Affairs Department
Insurance Regulatory and Development Authority
3-5-817/818, United India Towers, 9th Floor
Hyderguda, Basheerbagh
Hyderabad – 500 029 - Or Fax to
040-66789768
- by post or courier to: